• Manages the front office team and day‑to‑day office operations.
• Coordinates cross‑functionally to plan, schedule, and manage the delivery, shipping, and receiving of marketing materials and other organizational assets.
• Manages inventory of supplies and equipment, including procurement, storage, replenishment, tracking, service contracts, and maintenance schedules.
• Manages the Records Management program by ensuring proper classification, storage, retention, and destruction of documents across the organization.
• Creates and maintains office operations and safety related processes, procedures, and best practices.
• Plans and coordinates onsite office events, meetings, and activities, including space setup, catering, vendor coordination, and event support.

• Promotes and maintains a safe, welcoming, well-functioning workplace for all employees and visitors.
• Serves as the primary liaison with the property management company, facility contractors, and maintenance providers to address building needs and service requests.
• Responds to employee facility-related requests and manages resolution of workspace and building concerns.
• Plans and coordinates routine and emergency building maintenance, repairs, inspections, and service schedules, which may occur outside normal business hours.
• Plans and coordinates office space assignments, set ups, relocations, and renovations.
• Manages building security access, including maintaining accurate records of access credentials, and issuing and tracking key fobs/cards.

• Builds and manages relationships with vendors supporting supplies, logistics, facilities, and operational services.
• Monitors vendor performance, service quality, pricing, and contract compliance, to ensure reliability, accountability, and alignment with operational needs.

• Manages team workflows, cross-functional coordination, allocates resources effectively, and resolves complex operational issues.
• Manages performance by clarifying expectations, addressing performance issues, and providing regular feedback, training, and coaching for skill development.

• High School diploma or equivalent with at least 5 years of relevant work experience, including experience as a people manager; or comparable.
• Experience managing vendors, service contracts, shipping and receiving, inventory, and purchasing supplies, in customer-facing roles.
• Working knowledge of Microsoft 365, able to perform intermediate level tasks with moderate guidance including, word processing, calendaring, presentations, and basic data analysis.
• Working knowledge of logistics, project management, or ticketing system software.

• Effective management skills
• Effective communication skills
• Strong planning, coordination, and time management skills
• Highly organized and detail oriented
• Customer orientation
• Collaborative
• Adaptable

• Work environment – in office only/fully onsite.
• Work schedule – 35 hours per week (full-time); may require work outside normal business hours.
• Physical demands
  • Sitting, standing, and walking – frequently (2.5-5.5 hours/day)
  • Fine hand manipulation and grasping/handling (typing, using small tools) – frequently (2.5-5.5 hours/day)
  • Reaching above shoulder level – rarely (not daily)
  • Bending, stooping, pushing, pulling, lifting, and carrying up to 50 lbs. – occasionally (0.25-2.5 hours/day)

Join Our Team

At NBCOT, justice, equity, diversity, and inclusion (JEDI) are an integral part of our mission and vision and having a diverse staff and inclusive workplace is one of the ways we put our values into action. We promote a culture where employees collaborate in an energizing environment while focusing on the high-quality work that makes us stand out in the certification industry. We also believe that life-work balance is important and demonstrate this belief with a generous benefits package that includes:

• 35-hour work week
• over 30 paid days off each year
• paid medical insurance
• matched 401K plan and discretionary profit-sharing contributions
• annual bonus and salary adjustments
• covered life insurance and short-term and long-term disability
• voluntary benefits: vision, term life, critical illness, accident,and pet insurance

NBCOT is proud to be on The NonProfit Times' list of The Best Nonprofits to Work For since 2014.